Ashtead Park Garden Centre Terms and Conditions
Terms & Conditions – ticketed events
These terms and conditions do not affect your statutory rights.
Your event ticket is issued subject to the terms and conditions of the event. Full details are available on the event website.
Tickets must be purchased in advance as numbers are limited.
Each participant must have a ticket, unless otherwise stated.
Tickets cannot be refunded unless the event is cancelled, please ensure you retain your ticket for a refund in this instance.
Tickets are not transferable.
Tickets cannot be resold.
Pre-booked tickets are only valid for a stated day & time slot, these cannot be changed once the booking is made.
If you miss the time of your booking, we cannot guarantee that we will be able to admit you or accommodate you at a later time. Refunds will not be given.
If you, or anyone in your party displays any symptoms of Covid-19 or are otherwise unwell, please do not attend as you will not be permitted entry and will not receive a refund - thank you.
Please note, if government guidelines change, we may need to make changes to the event.
Tickets cannot be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by us.
We will not be responsible for any tickets that are lost or stolen.
Children must be supervised by an adult at all times.
Dogs (except Guide dogs & Assistance dogs) are not permitted entry into any of the events.
Ashtead Park Garden Centre reserves the right to change the Terms & Conditions listed without notice.
T&Cs for Santa tickets at Festive Fun Days:
Tickets to see Santa must be purchased in advance as numbers are limited.
Flexible arrival times - you can choose to arrive any time within the time slot shown on your ticket and join the queue, you don't need to arrive at the start time. At busy times there will be a wait. Other activities are available so you may wish to do these first if the queue is long.
The area will be busy and noisy, please only book if you are comfortable in this environment. Apologies, we are a small centre and are not able to offer SEN-specific time slots.
Please bring cash if you would like to join in with other activities such as crafts and face painting.
No charge for accompanying adults (must be attending with a child with a paid ticket).
At least one child ticket must be ordered per booking.
Children must be accompanied by an adult at all times.
Babies (under 12 months) entering the grotto must have a ticket and will receive a gift.
Each child must have a ticket.
Gift is a plush toy, suitable from birth.
Santa is happy to come outside the grotto to meet you if access is problematic.
For a quieter experience, we suggest visiting Santa at the end of the day (but make sure you visit the animals etc early if you wish to do so, as they will close earlier)
You are welcome to take your own photos with Santa, or ask an elf to help!
Tickets cannot be refunded unless the event is cancelled, please ensure you retain your ticket for a refund in this instance.
Tickets are not transferable. Tickets may not be resold.
If you miss the time of your booking, we cannot guarantee that we will be able to accommodate you at a later time.
If you, or anyone in your party is unwell, please do not attend as you will not be permitted entry and will not receive a refund - thank you.
Please note, if government guidelines change, we may need to make changes to the event.
CCTV is in operation and film and still photographs will be taken of the event. By entering Ashtead Park Garden Centre on Festive Family Fun Days, you consent to filming, photography and sound recording and its use in distribution (commercial or otherwise) without payment.
T&Cs for Cookies with Santa tickets:
Tickets to see Santa must be purchased in advance as numbers are limited.
Please mention any allergies, intolerances or dietary requirements at the time of booking.
Maximum of 2 adults and 4 children per table, a minimum of one child ticket must be booked for each adult ticket booked.
Please make a single booking for your group if you wish to sit together, one booking = one table.
£2 from each's child ticket sold will be donated to The Royal Marsden Cancer Charity.
Children must be accompanied by an adult at all times.
Babies (under 12 months) may attend free of charge if sitting on a lap and accompanying other ticket-holding children (and their adults!) - they will not receive a gift. If you would like them to receive a gift & cookie, please book them a child's ticket.
Each child over 12 months, and each adult must have a ticket.
Gift is a plush toy, suitable from birth.
Pushchairs cannot be taken into the function room where Cookies with Santa will be held. We will accommodate as many as possible in another area of the cafe, or they may need to be parked under cover outside.
You are welcome to take your own photos with Santa.
Tickets cannot be refunded unless the event is cancelled, please ensure you retain your ticket for a refund in this instance.
Tickets are not transferable. Tickets may not be resold.
If you miss your booking, we will not be able to accommodate you at a later time.
If you, or anyone in your party is unwell, please do not attend as you will not be permitted entry and will not receive a refund - thank you.
Please note, if government guidelines change, we may need to make changes to the event.
CCTV is in operation and film and still photographs will be taken of the event. By entering The Olive Tree for Cookies with Santa, you consent to filming, photography and sound recording and its use in distribution (commercial or otherwise) without payment.
T&Cs for terrarium workshop tickets:
Tickets must be purchased in advance.
Tickets are non-refundable and non-transferable.
In the event that the workshop is cancelled, an alternative date or a refund will be given.
Please notify us of any allergies or intolerances at the time of booking.